KYC Troubleshooting Guide

Common reasons for KYC failures and how to fix them using only the official in‑app flow.

Name/document mismatch

Ensure your Pi profile name matches your government ID; correct typos before submission.

Image quality & cropping

Provide sharp, well‑lit photos, avoid glare, and keep all corners visible.

Unsupported docs/formats

Use supported IDs. Avoid uploading to any third‑party site or bot that claims to ‘help’.

Note: Status, listings, and KYC policies change. Confirm via minepi.com and official channels.